Right of withdrawal

Right of withdrawal

If you are a consumer, you have the right to withdraw from a contract with us within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day the contract was concluded.

To exercise the right of withdrawal, you must inform us ([company name and legal form], [registered address], email [contact email]) of your decision to withdraw from the contract by an unequivocal statement. The easiest way is the “Withdraw from contract here” button in Billing. You can also email us, or use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of the service during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal, in comparison with the full coverage of the contract. We calculate it from the credits you used compared with the credits included in your purchase.

When the right of withdrawal ends early

The right of withdrawal ends before the 14 days are over if the service has been fully performed — for Kisvia, when all the credits of the purchase have been used — and you expressly requested at checkout that we start immediately and acknowledged that you lose your right of withdrawal once the contract has been fully performed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To [company name and legal form], [registered address], email [contact email]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.